Refund policy
At Dead Rich Clothing, we want you to be satisfied with your purchase. Please read our policy carefully before placing an order.
1. Returns
We accept returns under the following conditions:
- Items must be requested for return within 14 days of delivery
- Items must be unworn, unwashed, and in original condition
- Items must include original packaging (if applicable)
To request a return, contact us at the email below with your order number and reason for return.
2. Non-Returnable Items
The following items are not eligible for returns or refunds:
- Sale or discounted items
- Custom or personalized products
- Gift cards
- Items marked “final sale”
3. Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
If approved:
- Refunds will be issued to your original payment method
- Processing may take 5–10 business days depending on your bank or payment provider
Shipping costs are non-refundable.
4. Exchanges
We only replace items if they are:
- Defective
- Damaged upon arrival
- Incorrect item sent
If you need an exchange for the same item, contact us within the return window.
5. Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:
- Order number
- Photos of the issue
We will resolve it as quickly as possible.
6. Shipping Returns
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
7. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again
- Contact your credit card company (processing may take time)
- Contact your bank
- If still unresolved, contact us below
8. Contact Us
If you have any questions about returns or refunds, contact us:
Dead Rich Clothing
Email: deadrichclothing@yahoo.com
Website: www.deadrichclothing.com